What’s Up with Pandora?
February 19, 2010 11:00 pm
We’ve been hearing a lot about the downtrodden online music streaming services like imeem, the struggling MySpace Music, or the not-even-launched American Spotify. So what’s happened to Pandora, one of the original services, whose goal is to “play only the music you’ll love”? In the midst of all this financial and licensing trouble for streaming services, Pandora’s actually gaining ground, and has had its first profitable quarter ever last year. How are they doing this?
First, a bit about Pandora. Their Music Genome Project is an intensive analysis of songs: their team of musician-analysts listen to each song, study its details – each song takes about 30 minutes to fully listen and record these unique (and numerous – they’ll record up to 400 different details in one song) attributes. You enter in the name of a song or artist, and Pandora generates a list of songs with similar attributes. With about 100 years of music to choose from, and the ability to create 100 different stations personalized to you. Pandora has taken its meticulous analysis and has doubled its subscription base to 40 million users, according to CNN.
They’ve made deals that have expanded their reach, including one with Apple, have sought out more higher-paying advertisers, and have brought in $50 million in revenue. Their iPhone app allows listeners to use the service anywhere, anytime, which appeals to both those who already use and those who want to increase the options for mobile listening. They add about 35,000 iPhone subscribers everyday. Says Tim Westergren, Pandora’s founder, “Access is our holy grail.”
One problem that all online music streaming sites face is licensing fees. This crippled imeem, Lala, and other sites, and has threatened to sink Pandora in the past as well. Westergren has called royalty fees an “albatross.” The albatross grows heavier as Pandora gets more popular. $30 million of their $50 million in revenue went to royalty payments. You can almost here the meter ticking every hour, can’t you?
Pandora finally got a break last year, when they reached an agreement with royalty collector, SoundExchange, to lower their fees. Westergren says, “The silver lining of our battle over royalties is that [the music industry] came to know our business, and they’re getting to understand that we’re good for them. Like terrestrial radio, we’re fundamentally a promotional device for music…but we’re an enormous, targeted promotional machine.”
Sonal Gandhi, Forrester Research music media analyst says, “Pandora now has a sustainable business model,” something which other streaming sites lack. “It was quite a struggle at the beginning when royalties were very high and when they were reluctant to place ads on their site. They realized they had to do more to make money, and now they’re getting the hang of it.” And even with those occasional ads, Forrester finds that Pandora users aren’t leaving the site. A good bit of news in the music streaming world.
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